[frank]

an error intermittently occurs when trying to connect

the following is from the WinME faultlog.txt

NETBRIDGEVU caused an invalid page fault in
module NETBRIDGEVU.EXE at 0197:0048090f.
Registers:
EAX=00000008 CS=0197 EIP=0048090f EFLGS=00010202
EBX=00000010 SS=019f ESP=00d0ad80 EBP=00d0ce40
ECX=00000005 DS=019f ESI=0054046a FS=27af
EDX=01fa3e20 ES=019f EDI=00d0c540 GS=0000
Bytes at CS:EIP:
83 3c 95 88 e0 89 00 00 74 1f 8b 85 80 ea ff ff
Stack dump:
00d0cf14 0054046a 00d0f8c4 00000000 00000000 00000c4c 00000114 00000052 00000315 00000066 00000000 00002b6c 00000001 00000000 00002b6c 00000000

[fred]

Frank - If you can answer these questions it might help us figure this out:

1) Do you ever try to log in a 2nd time from the same computer while waiting for the 1st login to finish?

2) Do you ever try to log in twice using the same ID from 2 different computers at the same time?

Don't worry - you are not going to "get in trouble" regardless of your answers.

Fred Gitelman
Bridge Base Inc.
www.bridgebase.com

[frank]

fred, on Jan 19 2005, 02:54 PM, said:

1) Do you ever try to log in a 2nd time from the same computer while waiting for the 1st login to finish?

2) Do you ever try to log in twice using the same ID from 2 different computers at the same time?

"No" to both.

[fred]

Thanks - 2 more questions:

1) What version of Windows are you using?

2) At what point in the login procedure do you get the crash? For example, do you get as far as seeing "loading player list" message?

If you would prefer to use e-mail for this, my address is fred@bridgebase.com.

Fred Gitelman
Bridge Base Inc.
www.bridgebase.com

[frank]

fred, on Jan 19 2005, 04:15 PM, said:

1) What version of Windows are you using?

2) At what point in the login procedure do you get the crash? For example, do you get as far as seeing "loading player list" message?

1) WinME

2) I'm fairly sure that it was immediately after clicking the "Log In" button on the small dialog box (with my password 'remembered') and before any part of the BBO main screen had appeared.

[fred]

Frank - do you use AOL?

Someone else reported that there appears to be a connection between AOL's latest "security features" and problems with BBO.

Apparently disabling these security features eliminated problems that he was experiencing (which sounded similar to the problems you are experiencing).

We are looking into this...

Fred Gitelman
Bridge Base Inc.
www.bridgebase.com

[frank]

fred, on Jan 20 2005, 01:13 PM, said:

do you use AOL?

God, no.

I have a firewall but I'm quite sure that it is not a factor.

[fred]

Thanks. We are getting other reports of crashes. Working on it....

Fred Gitelman
Bridge Base Inc.
www.bridgebase.com

[frank]

fred, on Jan 20 2005, 07:54 PM, said:

We are getting other reports of crashes.

I have had another one, this time after the table list had opened and I was about to page down. At first glance the faultlog entry looks very similar to my prior one.

Date 01/21/2005 Time 08:34
NETBRIDGEVU caused an invalid page fault in
module NETBRIDGEVU.EXE at 0197:0048090f.
Registers:
EAX=00000005 CS=0197 EIP=0048090f EFLGS=00010202
EBX=00000010 SS=019f ESP=00d0ad80 EBP=00d0ce40
ECX=00000005 DS=019f ESI=0054046a FS=582f
EDX=01f5fdf4 ES=019f EDI=00d0c540 GS=0000
Bytes at CS:EIP:
83 3c 95 88 e0 89 00 00 74 1f 8b 85 80 ea ff ff
Stack dump:
00d0cf14 0054046a 00d0f8c4 00000000 00000000 00000648 00000114 00000052 00000315
00000066 00000000 00002b6c 00000001 00000000 00002b6c 00000000

[fred]

Thanks Frank. Was the table list you refer to the actual "Main Bridge Club" list or was it the table list that you can see when you are already at a table and then click the "Tables" button?

What time zone are you located in?

Thanks,

Fred Gitelman
Bridge Base Inc.
www.bridgebase.com

[frank]

fred, on Jan 21 2005, 08:49 AM, said:

Was the table list you refer to the actual "Main Bridge Club" list

What time zone are you located in?

1. Yes, the "Main Bridge Club". My standard setting (in effect at the time) is to not show full tables.

2. EST. Add 33 seconds to the timestamp to get MIT time server time.

[fred]

Frank,

The next time this happens, can you please send me a copy of a file named db that resides in your BBO directory (probably c:\bridge base online)?

I think this file is becoming corrupted and, if I can get a copy of version of the file that is causing the problem, I can probably figure out what is happening.

My e-mail address is: fred@bridgebase.com

Thanks,

Fred Gitelman
Bridge Base Inc.
www.bridgebase.com

[uday]

BBO supposedly wipes this file after a crash. So if you suffer a crash, please email this file off to fred before you start BBO up again.