lorantrit, on 2019-January-01, 16:03, said:
How soon we forget.
The first computer bridge site failed because it "rated" players (but not very accurately). The result was maddening. It became almost impossible to sit down to a normal bridge session with three strangers because everyone was hyper-concerned with their "rating". They were gone in a second if they sensed the game would lower their "rating".
If you are talking about OKBridge, it failed (but is still on life support) for a number of reasons, none of the top reasons was because of Lehman ratings.
First, there was a $99 year membership fee per year. Most bridge players are a cheap bunch who are never going to pay that high a fee per year even if it was the only online option available. That greatly limited the potential customer base. (and $99 was worth a lot more in the early days of OKB)
Second, BBO came along and offered free bridge. If one service costs $99 and the other is free with basically the same capabilities, which one would you choose. I know which one I would choose, and I was one of those who had originally paid to play on OKBridge.
Third, BBO started to offer GIB bots to play against. They've got many well known deficiencies but if you are a beginning or novice player, they are a good way to get into the game without making silly mistakes and feeling embarrassed in front of real people.
Fourth, you apparently haven't been reading all these BBO forums. There are constant reports about rude players, players quitting in the middle of a hand after a mistake, players getting booted from the table for making a mistake, gratuitous insults, and plenty of cheating and troll players disrupting games by making ridiculous bids (e.g. bidding 7NT on any random hand)