Help
I have MS visual studio. I'll try running spy++ and see what happens.
Todd
version 3.9.6
#21
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Posted 2005-January-06, 17:28
#22
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Posted 2005-January-06, 17:50
Thanks Todd - I think you have earned yourself a free BBO t-shirt 
I suggest you restrict the output to BBO's main window or you will probably be overwhelmed by background noise.
If my theory about white screens is correct, you will see a bunch of WM_USER+128 messages during these episodes (you will see a lot of them all the time, but likely more during white screen episode).
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
I suggest you restrict the output to BBO's main window or you will probably be overwhelmed by background noise.
If my theory about white screens is correct, you will see a bunch of WM_USER+128 messages during these episodes (you will see a lot of them all the time, but likely more during white screen episode).
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
#23
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Posted 2005-January-06, 23:43
Argh. When you want the white screen to happen it just refuses to do it! 
I'll keep trying spy++ when I'm running BBO but for 1.5 hours the white screen has refused to happen. Maybe it is slightly less likely to happen with 3.9.6 but it wasn't all that common to start with. Maybe on the weekend when the number of users is larger.
Todd
I'll keep trying spy++ when I'm running BBO but for 1.5 hours the white screen has refused to happen. Maybe it is slightly less likely to happen with 3.9.6 but it wasn't all that common to start with. Maybe on the weekend when the number of users is larger.
Todd
#24
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Posted 2005-January-07, 00:14
Hi Todd,
Most people seem to see the white screen between roughly 3PM and 6PM EST (I think you live on the West coast so it would be between noon and 3PM for you).
I understand you may have to be at work during this time
Appreciate your effort and thanks for continuing to try.
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
Most people seem to see the white screen between roughly 3PM and 6PM EST (I think you live on the West coast so it would be between noon and 3PM for you).
I understand you may have to be at work during this time
Appreciate your effort and thanks for continuing to try.
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
#25
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Posted 2005-January-07, 00:38
Does the problem occur at the same time on weekends too? I can certainly try it at that time on the weekend.
Todd
Todd
#26
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Posted 2005-January-07, 01:02
As far as I can tell, for those people who see white screens, they usually see them when there are at least 4000 people logged in.
Peak times are the same on the weekends and, in general, there are more people logged in on weekends then there are on weekdays. In fact, it seems that we set a new record for simultaneous logins on roughly 50% of Sundays.
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
Peak times are the same on the weekends and, in general, there are more people logged in on weekends then there are on weekdays. In fact, it seems that we set a new record for simultaneous logins on roughly 50% of Sundays.
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
#27
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Posted 2005-January-07, 15:24
I've notice during peak times that the connectivity intermittently becomes like a spasm; I get a "stall" at times that I can not trace yet - I've checked the new wi-fi and router setup to make sure it isn't tripping BBO up from my end.
I've had zero, nada, zip white screen issues. Lucky me.
Logon times are much improved; at least 60 percent time savings.
NY's resolution - BBO to grow to 7,500 members at peak time!
I've had zero, nada, zip white screen issues. Lucky me.
Logon times are much improved; at least 60 percent time savings.
NY's resolution - BBO to grow to 7,500 members at peak time!
"Champions aren't made in gyms, champions are made from something they have deep inside them - a desire, a dream, a vision. They have to have last-minute stamina, they have to be a little faster, they have to have the skill and the will. But the will must be stronger than the skill. " - M. Ali
#28
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Posted 2005-January-07, 16:58
Just curious, does anybody know what the peak OKB simultaneous logins is?
Todd
Todd
#29
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Posted 2005-January-07, 17:56
keylime, on Jan 7 2005, 05:24 PM, said:
NY's resolution - BBO to grow to 7,500 members at peak time!
I assume you meant to say your new year prediction, not new yearrs resolution. Seems a sure bet to me.
ben
--Ben--
#30
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Posted 2005-January-08, 01:25
Fred,
Let me know if you didn't get my e-mails about the white screen problem.
For everyone else, I think I've found a way to reproduce the problem at will.
At least it works consistently for me. Who knows if it will work for anyone
else.
Todd
Let me know if you didn't get my e-mails about the white screen problem.
For everyone else, I think I've found a way to reproduce the problem at will.
At least it works consistently for me. Who knows if it will work for anyone
else.
Todd
#31
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Posted 2005-January-09, 00:43
I am on 3.9.6. I dont have the white screen problem, hence did not go to 3.9.7.
In the last 2 days, I have had 3 crashes with 3.9.6, the message I get is a NetVu error. I have never encountered these type of crashes earlier, only now after I upgraded to 3.9.6.
I am not able to correlate the crashes with any specific activity, but the 3rd time it occurred, was when I was moving my mouse over the different titles / Team lists in the Team Match page.
I relogged again and tried the same activity and now everything seem OK. There is randomness and hence can't say what is causing it. I had a couple of websites open, when this crash happened. No serious CPU activity.
In the last 2 days, I have had 3 crashes with 3.9.6, the message I get is a NetVu error. I have never encountered these type of crashes earlier, only now after I upgraded to 3.9.6.
I am not able to correlate the crashes with any specific activity, but the 3rd time it occurred, was when I was moving my mouse over the different titles / Team lists in the Team Match page.
I relogged again and tried the same activity and now everything seem OK. There is randomness and hence can't say what is causing it. I had a couple of websites open, when this crash happened. No serious CPU activity.
♥ Bridge Players do it with Finesse ♥
#32
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Posted 2005-January-09, 13:32
Hi Dwingo,
When was the most recent crash?
We know about a possible crash source due to a server bug, but in theory that was fixed around 4AM EST on January 9 (today).
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
When was the most recent crash?
We know about a possible crash source due to a server bug, but in theory that was fixed around 4AM EST on January 9 (today).
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
#33
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Posted 2005-January-09, 18:23
Hi Fred
I posted my message within 5 minutes of my last crash. The time & date on my post will give you the time as per your local time. Since I have set my Forums pages to show my local time, I may mess up convertig to your time.
Between the last crash and now, I was logged in BBO for atleast 5 hours and I have not seen this happen.
I posted my message within 5 minutes of my last crash. The time & date on my post will give you the time as per your local time. Since I have set my Forums pages to show my local time, I may mess up convertig to your time.
Between the last crash and now, I was logged in BBO for atleast 5 hours and I have not seen this happen.
♥ Bridge Players do it with Finesse ♥
#34
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Posted 2005-January-09, 21:33
Fred,
Thanks for your post. Follows is a "general" report of today's activies.
1/9/05 5PM 4900 people on line:
White screen for about 5 seconds. This time (for the first time) I heard the tone telling me it was my turn to play while the screen was ALL white. I am NOT playing with full screen BBO, yet full screen turns white. Once recovered from the white screen there is usually a long pause of 1-3 sec from click of next card until it plays .
I experienced two more white screens during the next 15 minutes with more than 4800 people on line.
I played later in the day, a couple of times, and experienced no problems -- both times with under 3000 on line. Fast, crisp, etc.
FYI the only things running in my tray, which are not new and have not created problems in the past are Norton Anti Virus, Zone Alarm, and Comcast Support Agent. Of course, all of these programs are regularly updating which could cause some conflict.
Someone mentioned crashes at the end of the hand during a brief chat. This is when all of mine happened -- giving a "Netvu error."
BR,
Ed
Thanks for your post. Follows is a "general" report of today's activies.
1/9/05 5PM 4900 people on line:
White screen for about 5 seconds. This time (for the first time) I heard the tone telling me it was my turn to play while the screen was ALL white. I am NOT playing with full screen BBO, yet full screen turns white. Once recovered from the white screen there is usually a long pause of 1-3 sec from click of next card until it plays .
I experienced two more white screens during the next 15 minutes with more than 4800 people on line.
I played later in the day, a couple of times, and experienced no problems -- both times with under 3000 on line. Fast, crisp, etc.
FYI the only things running in my tray, which are not new and have not created problems in the past are Norton Anti Virus, Zone Alarm, and Comcast Support Agent. Of course, all of these programs are regularly updating which could cause some conflict.
Someone mentioned crashes at the end of the hand during a brief chat. This is when all of mine happened -- giving a "Netvu error."
BR,
Ed
#35
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Posted 2005-January-10, 00:35
Thanks Ed - still working on it. Hope to have 3.9.8 available within a day or 2.
About the crashes at the end of hands you report - do you remember if you were playing in a tournament or not when this happened?
Also, please confirm what version you are using. This is a 3.9.6 thread, but I seem to recall you are using 3.9.7.
Thanks,
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
About the crashes at the end of hands you report - do you remember if you were playing in a tournament or not when this happened?
Also, please confirm what version you are using. This is a 3.9.6 thread, but I seem to recall you are using 3.9.7.
Thanks,
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
#36
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Posted 2005-January-10, 03:55
hello all,
version 3.9.7 is not good for me
version 3.9.7 is not good for me
"version 3.9.7 after install and launch BBO" said:
NETBRIDGEVU a causé une défaillance de page dans
le module NETBRIDGEVU.EXE à 019f:00526007.
Registres :
EAX=000095cc CS=019f EIP=00526007 EFLGS=00010206
EBX=00c00000 SS=01a7 ESP=00d0f6bc EBP=00d0f6c4
ECX=00d0c6c4 DS=01a7 ESI=8196754c FS=4717
EDX=01550100 ES=01a7 EDI=00000000 GS=0000
Octets à CS : EIP :
85 01 3d 00 10 00 00 73 ec 2b c8 8b c4 85 01 8b
État de la pile :
00d0f740 0044bced 00d0f940 0044c190 00d0f740 00000007 6b727554 7c687369 0a006631 00000000 00000000 00000008 bff713e2 0000019f bff7ce64 bff741f7
le module NETBRIDGEVU.EXE à 019f:00526007.
Registres :
EAX=000095cc CS=019f EIP=00526007 EFLGS=00010206
EBX=00c00000 SS=01a7 ESP=00d0f6bc EBP=00d0f6c4
ECX=00d0c6c4 DS=01a7 ESI=8196754c FS=4717
EDX=01550100 ES=01a7 EDI=00000000 GS=0000
Octets à CS : EIP :
85 01 3d 00 10 00 00 73 ec 2b c8 8b c4 85 01 8b
État de la pile :
00d0f740 0044bced 00d0f940 0044c190 00d0f740 00000007 6b727554 7c687369 0a006631 00000000 00000000 00000008 bff713e2 0000019f bff7ce64 bff741f7
#37
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Posted 2005-January-10, 09:26
Hi Abidou,
Thanks for the report.
What version were you using before you upgraded to 3.9.7?
How far did you get before the crash? Did you see the BBO main window appear? Did you see the "waiting..." dialog go away? Did you hear the "welcome" sound?
If there is a file named: db
in your c:\bridge base online
folder can you please try deleting this file and trying again.
Let me know what happens.
Thanks,
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
Thanks for the report.
What version were you using before you upgraded to 3.9.7?
How far did you get before the crash? Did you see the BBO main window appear? Did you see the "waiting..." dialog go away? Did you hear the "welcome" sound?
If there is a file named: db
in your c:\bridge base online
folder can you please try deleting this file and trying again.
Let me know what happens.
Thanks,
Fred Gitelman
Bridge Base Inc.
www.bridgebase.com
#38
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Posted 2005-January-10, 10:24
Got NetVu error after I closed client by clicking "x". Wonder why I got this error after I close this application. I was in a hurry to leave and i remember make a few quick mouse clicks to exit
♥ Bridge Players do it with Finesse ♥
#39
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Posted 2005-January-10, 15:37
oooops wrong pew.... 3.9.7
sorry Fred will hop over there
sorry Fred will hop over there
#40
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Posted 2005-January-11, 00:28
Hello,
I think that before the update (with the setup-in 3.9.7) I was to turn over into 3.9.3 since I had problems with the other versions beta (already seen on the forum: white screen).
The problem occurs before even throw an application, it is even done at the time or I click on the icon of Bridge Bases Online of my office (with the launching of NetBridgeVu.exe)
I thus do not hear nor do not see anything, no "dialogue" no "welcome", and not either the window of the launching of BBO (the choice to play on line or to open the history of give to play)
On the other hand version 3.9.8 seems to function well
I have remakes the test of the 3.9.7 this morning after the setup into 3.9.8 I put over the setup into 3.8.7 and same, when i clic on icone in see nothing execpte bug (see my previous post)
version 3.9.8 whole is well
I think that before the update (with the setup-in 3.9.7) I was to turn over into 3.9.3 since I had problems with the other versions beta (already seen on the forum: white screen).
The problem occurs before even throw an application, it is even done at the time or I click on the icon of Bridge Bases Online of my office (with the launching of NetBridgeVu.exe)
I thus do not hear nor do not see anything, no "dialogue" no "welcome", and not either the window of the launching of BBO (the choice to play on line or to open the history of give to play)
On the other hand version 3.9.8 seems to function well
I have remakes the test of the 3.9.7 this morning after the setup into 3.9.8 I put over the setup into 3.8.7 and same, when i clic on icone in see nothing execpte bug (see my previous post)
version 3.9.8 whole is well