[fred]

Does BBO ever crash on you?

Please do not confuse "crash" with "disconnection". When you are disconnected you will either see a message like "The connection to BBO has been lost, please log in again" or the program will simply try to automatically reconnect you again.

When a crash occurs you get a scary looking message from Windows. The nature of this message depends on the type of crash that occurred and the version of Windows that you are using.

We have received a few disturbing e-mails about crashes with 3.9.9, but we are pretty sure that this is not happening to *everyone* (it is not happening to anyone on our staff and if it was happening to a lot of people we would likely be getting a lot of e-mail about it).

In any case, now that the "white screen" problem appears to be solved, we are trying to eliminate all possible sources of crashes, but we need help from people who experience these problems. If you are willing to help, experience crashes with 3.9.9, and have at least moderate computer skills, please send me an e-mail:

fred@bridgebase.com

I will send you instructions for how to collect the information we need and how to report this information to us.

Thanks in advance to anyone who is willing to get involved.

Fred gitelman
Bridge Base Inc.
www.bridgebase.com

[hallway]

Oh dear - it must have been the shock of me actually trying to PLAY that has done it !!

Hands one and two, cards slow, slow, slow - I checked the options - on Fast.

Hand three altogether too much! - NetBridgeVu error - has to shut down - White Screen

Sorry guys just when you thought you'd got shunt of it

[frank]

fred, on Jan 24 2005, 12:41 PM, said:

Does BBO ever crash on you?

Another crash, this time at the conclusion of a hand as other players were leaving.
AFAICR I had not touched anything since playing the last card of the hand or dismissing MOVIE (I forget which).

Date 02/06/2005 Time 17:03
NETBRIDGEVU caused an invalid page fault in
module NETBRIDGEVU.EXE at 0197:00470cb3.
Registers:
EAX=00001334 CS=0197 EIP=00470cb3 EFLGS=00010206
EBX=00d0f8c4 SS=019f ESP=00d0557c EBP=00d05590
ECX=01f90e50 DS=019f ESI=000088e8 FS=4a37
EDX=01f3bc0c ES=019f EDI=00d0f878 GS=0000
Bytes at CS:EIP:
8b 01 3b 02 75 5c c7 45 ec 01 00 00 00 c7 45 f0
Stack dump:
00000000 00000004 00001334 00000116 01f3bc0c 00d0f7f4 004b4677 01290409 01294e0b
004a9500 00d0f878 000088e8 00000000 00000005 00000000 00000000


I have saved a copy of the file 'db' before I restarted BBO.

[frank]

frank, on Feb 6 2005, 05:18 PM, said:

I have saved a copy of the file 'db' before I restarted BBO.

Incidentally, the next time I restarted BBO I'm fairly sure that the login dialog box did not appear. Instead a "Loading..." message appeared [with no 'cancel' button in it].

The program was then hung up. The 'Close Program' dialog showed BBO as "not responding".

I terminated it and started it again. This time the login proceeded normally.

[frank]

frank, on Feb 6 2005, 08:48 PM, said:

Incidentally

... I just saw the note about 4.0.7

I just upgraded.